The following should help to understand Rarakoala terms and conditions however, you have any other questions please don’t hesitate to get in touch.
Appointment Cancellations and Rescheduling
Charlotte reserves the right to cancel any appointment. A full refund will be provided.
To reschedule your reading, provide a minimum of 72 hours’ notice and rebooked within one day of your request and taken within 14 days of the original booking (subject to availability).
If 72 hours notice has not been given, full payment for the appointment will be required.
Charlotte allows one reschedule per original appointment at her discretion. Afterward, the appointment becomes forfeit, and no refunds will be given.
Happiness and Refunds
Charlotte offers a money back guarantee if you feel that the appointment is not working for you within the first 10 minutes of the reading and it’s not a cancelled or rescheduled appointment.
The internet connection and environment around you must meet the terms below in order to benefit from the reading, but also to receive the refund after 10 minutes.
Technical Issues, Your Environment and Refunds
If you are experiencing internet issues during an online session, appointments will not be rescheduled or refunded. Clients must ensure that they have a good internet connection prior to the appointment.
Provide a quiet environment for the reading to be of the most benefit to you.
Charlotte reserves the right to terminate a reading due to disruptions and not provide a refund.
Payment Policy
Payments for appointments may be made in cash on the day or via PayPal/credit/debit via the website or payment link in advance.
When making PayPal or bank transfer payments please use the notes feature to let me know which appointment you are paying for.
Consumption of Alcohol
Unfortunately Spirits and spirit don’t mix.
To ensure the most authentic and meaningful experience during your psychic medium session, Charlotte kindly asks that you refrain from consuming alcohol before or during our time together. However, if you have a group booking and choose to, then any alcohol to be consumed before or during the appointment should be in moderation. Charlotte reserves the right to respectfully terminate a session if she senses that alcohol consumption may be affecting the clarity and quality of the experience.
Alcohol can cloud your energy and diminish the clarity of the messages Charlotte receives. Alcohol can also affect your physical and mental state, including your mental health.
Besides those things, Charlotte is connecting with and creating a sacred space to be met with clear energy, peace, and balance. Spirit and Charlotte’s energy should be treated with respect and not as a party trick.
Charlotte’s goal is to provide you with the most accurate and insightful guidance possible, and maintaining a clear, focused energy is essential for achieving this. Thank you for understanding and honouring this request.
Read more here.
Privacy
From Rarakoala terms of business to the Rarakoala privacy policy. Read about how I process your data and respect your consent here.
