Who is Rarakoala
My website address is: https://rarakoala-psychic.com.
Contact details
Telephone: 07938 032352
Email: rarakoala@outlook.com
What information I collect, use, and why
I collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Date of birth
- Photographs or video recordings – Any photos or videos that you send for the purpose of a reading will be deleted immediately after the reading has been completed. For photographs and videos taken by us, we will not tag and name. Consent for the use of your image can be withdrawn at any time.
- Call recordings – are for the purpose of your own personal record of your reading when requested. Recordings will be transferred to your email address via WeTransfer within 24 hours and deleted from my records after 1 week.
The following information is collected and used for service updates or marketing purposes:
- Names and contact details
- Addresses
- Location data
I may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
Lawful bases
My lawful bases for collecting or using personal information to provide services and goods are:
- Consent
My lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent
Where I get personal information from
- People directly
- I will never send a social media friend request.
Sharing with third parties
- I will not sell, distribute, or lease your personal information to third parties without your explicit consent or unless compelled by law.
Booking
- I use Acuity Scheduling for booking capture
Payment
Website, WordPress:
Comments
- When visitors leave comments on the site I collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
- An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
- Visitor comments may be checked through an automated spam detection service.
Third Party Analytics
- You may opt out of the Google Analytics service by installing the opt-out browser tool, located here. For more information on Google’s privacy policy, please visit this link.
Cookies
- If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
- You may disable or restrict cookies by modifying your browser settings
Embedded content from other websites
- Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
- These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Security
- Ensuring the security of your information is paramount to us. Data is stored on a password protected PC and Iphone, and any physical data, stored in a locked filing cabinet.
- Links to external websites may be found on our website, but please be aware that once you navigate away from our site using these links, we relinquish control over the security and privacy of your data. Consequently, we cannot be held responsible for the protection and privacy of any information you provide on external sites, as they operate under their own privacy policies. Exercise caution and review the privacy statement of the respective website you visit.
How long I keep information
- I will retain your information for as long as reasonably necessary to provide services to you, and to comply with applicable legal obligations such as maintaining records of payments made to Rarakoala for tax and financial auditing purposes.
- Website (WordPress): If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
Your data protection rights
Under data protection law, you have rights including:
- Your right of access– You have the right to ask us for copies of your personal data.
- Your right to rectification– You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure– You have the right to ask us to erase your personal data in certain circumstances.
- Your right to restriction of processing– You have the right to ask us to restrict the processing of your personal data in certain circumstances.
- Your right to object to processing– You have the right to object to the processing of your personal data in certain circumstances.
- Your right to data portability– You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
- Your right to withdraw consent– When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Last updated
28 April 2024
